Frequently Asked Questions
What is the delivery time for my order?
When you place an order with Litamora-Boutique, the delivery time may be different from what you’re used to. Since our products are shipped directly from our suppliers, we save significantly on storage and shipping costs, which allows us to offer our products at competitive prices.
We carefully process your order within 1 to 3 business days. After that, your package will be delivered within 4 to 7 business days. This way, you’ll know exactly when to expect your order!
What should I do if I haven’t received my order?
Due to high demand for our products, your order may arrive slightly later than expected. We appreciate your understanding. If the expected delivery period has passed and you still haven’t received your order, please email info@litamora-boutique.com. We will investigate and update you on the status of your package.
How do I exchange or return my order?
To return a product, simply contact our customer service at info@litamora-boutique.com. Include your name, order number (e.g., #0000, as shown in your confirmation email), and the reason for the return. We will provide you with the return address and confirm the return. Once confirmed, you can send the product back to us using the courier of your choice.
What are the costs for returns?
Unfortunately, return shipping costs are the responsibility of the customer. The cost will depend on the courier you choose. Please check the courier’s website for more information on their rates.
What are the conditions for returning my product(s)?
There is always a 30-day return period, starting the day you receive the item. Returns are subject to the following conditions:
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The return period has not expired.
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The product is in its original packaging with all labels intact.
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The product has not been used.
Which payment methods can I use?
We accept payments via Visa, Mastercard, American Express, PayPal, and Apple/GooglePay. If you are unsure whether your payment method is accepted, follow the steps on the payment page to view all available options.
All transactions are processed through secure and reliable payment systems and are 100% safe.
What if I haven’t received a confirmation email for my order?
If you haven’t received a confirmation email, please email us with your full name and email address at info@litamora-boutique.com. We will assist you promptly.
Can I cancel my order?
If you wish to cancel your order for any reason, please email as soon as possible to info@litamora-boutique.com. Include your name, order number (e.g., #0000 from your confirmation email), and the reason for canceling the order.